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IT Specialist

Location: Greenville, SC
Date Posted: 11-29-2017
We are hiring an IT Specialist for our Greenville office to provide support to end users, primarily engineers and designers, on a variety of IT issues. The person in this role will identify, research, and resolve technical problems while responding to phone calls, email, and personal requests for technical support. This person will work with internal customers locally and remotely and will be responsible for ensuring a high level of service at all times.

Major Responsibilities:
 
  • Receive, log and escalate service requests as a first point of contact following agreed procedures
  • Provide support to end users on a variety of hardware and software issues; Identifies, researches, and resolves technical problems; document, track and monitor the issue to ensure a timely resolution 
  • Configure and distribute newly acquired equipment; Install and configure workstations; create and manage workstation deployment images
  • Provide user training on common internal systems
  • Create training materials, instructions, and processes for end users
  • Provide technically sound solutions to user problems by staying up-to-date on relevant product offerings, support policies, and methods of support delivery


Qualifications / Experience:
 
  • Associate’s Degree in computer science or related field, or equivalent experience
  • 1-3 years of experience working a help desk
  • 1-3 years of experience troubleshooting Windows 7/10
  • 1-3 years of experience troubleshooting Word, Excel, and Outlook
  • 1-3 years of experience troubleshooting client networking issues
  • 1-3 years of experience with virtual machines
  • Any experience deploying applications with System Center Configuration Manger

Benefits and Compensation:

Competitive salary commensurate with experience. Discretionary incentives and bonuses. Excellent benefits package available includes:
  • Medical, Dental, & Vision insurance
  • FSA or HSA options
  • Life and Disability insurance
  • 401(k) retirement plan
  • Holidays and accrued time off with pay
  • Flex time schedules
  • Employee service center
  • Employee assistance program
  • 24/7 online access to personal information/changes

About aeSolutions:

aeSolutions is a consulting, engineering and system integration company that provides industrial process safety, cybersecurity and automation lifecycle solutions and tools. We are specialists focused on helping industrial clients achieve their risk management and operational excellence goals through our expertise in process safety, industrial cybersecurity, safety instrumented systems, control system design and integration, alarm management, and related operations and integrity management systems.

aeSolutions is committed to employing high-integrity professionals who will work closely with teammates and clients to deliver engineering solutions that meet or exceed process safety goals.

To learn more about the company and apply, visit www.aesolns.com .

Additional Candidate Requirements:

Employment will be contingent upon submission of and successful completion of a drug and alcohol screening and verification of the information and qualifications provided during the selection process.

Equal Opportunity Employer / Drug Free Work Zone
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